Effective date: August 3, 2022
At Benchling, Inc. (“Benchling,” “we,” “our,” or
“us”) privacy is in our DNA. One of our core values is “empower through information,” and
detailed, and easy-to-understand information about Benchling’s privacy practices and how we process
information about you, that directly identifies you, or that makes you identifiable (“Personal Information”) when you use the Benchling Application Services (the “Services”) or when you visit
our websites, such as benchling.com (the “Sites”) or when you are our business contact.
||What can you find there?
|What Personal Information does Benchling collect?
Some Personal Information you share with us directly, some information we collect automatically, and
some information we collect from third parties. This section sets forth the categories of data we
|Cookies and Tracking Technologies
Benchling uses common information-gathering tools such as cookies, web beacons, pixels and other
similar tracking technologies to automatically collect information as you navigate our Sites, use our
Services, or interact with emails we send you. You can manage these technologies easily using our
Cookie Consent Manager on our Sites.
|How we use your Personal Information
Benchling uses Personal Information for a variety of purposes and on the legal bases described in this
How long Benchling stores your Personal Information
Benchling will store the Personal Information we collect about you for no longer than necessary for
the purposes in which it was collected, in accordance with our legal obligations and legitimate
business interests. Read this section to understand the criteria used to determine the period for
which we store Personal Information.
|How Benchling shares Personal Information
In order to better provide the Services, operate our sites, and for our other legitimate business
purposes, Benchling may share your Personal Information with third parties.
|How to make choices about your Personal Information
No matter where you are in the world, Benchling provides you with various ways to make choices about
your Personal Information, such as accessing it, correcting it, deleting it, or updating your choices
about how it is used.
|International data transfers
||Benchling relies on Standard Contractual Clauses (SCCs) as our primary data transfer mechanism.
||California residents should read this section.
|Benchling Security Information
Benchling is committed to maintaining reasonable and appropriate security measures to ensure that your
Personal Information is protected both online and offline. Read this section to learn more about our
security measures and how you can better protect your account.
This section includes our physical addresses, email address, and information about how to contact our
designated EU & UK representative.
controls the processing of your Personal Information collected through our Site, the Services and about
our general business contacts.
Benchling on behalf of our Customers who have set up a paid account on behalf of an institution or
organization (an “Enterprise Account"). Please contact that Customer directly if you have any questions
about how it processes your Personal Information for its own purposes.
employee data or recruiting data. If you are an applicant or employee of Benchling, please reach out to
email@example.com to get a copy of our Employee & Recruitment
What Personal Information does Benchling collect?
Some Personal Information you share with us directly, some information we collect automatically, and some
information we collect from third parties. This section sets forth the categories of data we collect from
Information you provide directly to us through the Services
In order to provide you with the Services, we may ask you to provide us with certain details or
information (“Account Data”), including:
Contact details such as your name, email address, and phone number. For example, we collect such
information when you register for an account, provide information within your account settings, display
your user profile information, or communicate with us.
Account details, including username, password, your affiliated company/institution name, profile/avatar
picture, and security questions.
- Product feedback when you provide it when using our Services.
Information you choose to provide when you communicate with us about yourself or other users of the
Service, for example, when sending a message, submitting information through a webform, or collaborating
with other users within the Service.
Information we collect from third parties for the purposes of providing the Services
When you use the Services, we may also collect information about you from third parties (“Third Party Data”), including:
Other users of the Service, for example, when another user provides us with information about you for us
to invite you to the Services or collaborate with you in the Services.
Third-party applications, for example, when you choose to upload or transfer information (e.g.,
documents) either from a third party application into the Services, or vice versa.
Single Sign-on Services (e.g., Okta) and email service providers, if you provide your third-party
account credentials to us or otherwise sign in to the Services through a third party site or service,
you understand some content and/or information in those accounts may be transmitted into your account
Certain information may be required to register with us or to take advantage of some of our features.
This information is used to maintain your account and login information.
We may also collect information about you (e.g, your education, company, title, email address) from
publicly available third-party sites, and contact you based on such information.
Information you provide directly to us through the Sites or Benchling events
Contact Data such as your name, email address, and phone number and information
about your industry, such as the name of your company and your job title. We collect this information
when you fill out a web form to request a demo, ask to be contacted by our sales team, sign up for
newsletters, or register for Benchling events (such as Benchtalk).
Feedback Data including any other Personal Information you choose to share with
us, for example, if you provide us with feedback during a Benchling event.
Information we collect from third parties relating to Benchling events
Event Data: We may collect Personal Information such as your name, email
address, and phone number and information about your industry, such as the name of your company and your
job title. We may obtain this information from third parties who host joint-events with us.
Information we collect from and about our visitors, vendors and other business partners
Business Data: We may collect Personal Information such as your name, email
address, and phone number and information about your industry, such as the name of your company and your
job title either when you attend our offices, when you contact us, or from third parties such as
Information Benchling collects automatically.
Whenever you interact with our Services, we automatically receive and record information about your
interaction with the Services (“Usage Data). Additionally, Benchling and our service providers acting on our behalf use common
information-gathering tools such as cookies, web beacons, pixels and other similar tracking technologies
to automatically collect information as you navigate our Sites or when you interact with emails we sent to
other tracking technologies.
The categories of information we may automatically collect include your:
- Log data
- Web browser information
- Device type, such as your phone, computer, or tablet
- IP address
- Geolocation data
- Unique device identifier
- Date and time stamps, such as the date and time you first accessed the Sites and Services
- Operating system
- Page view statistics
- Language of device
Other information regarding your interaction with the Sites and Services, such as when you open an
email, clickstream data and ad impressions.
Cookies and tracking technologies
What are cookies?
A cookie is a piece of data contained in a very small text file that is stored in your browser or
elsewhere on your hard drive. Cookies allow Benchling to identify your device as you navigate our Sites.
This makes navigating and interacting with our Sites more efficient, easy and meaningful for you.
By themselves, cookies do not identify you specifically. Rather, they recognize your web browser. So,
unless you identify yourself specifically to Benchling, we don’t know who you are just because you visited
Benchling uses both session and persistent cookies. Session cookies are cookies that disappear from your
device or browser when you turn off your computer. Persistent cookies stay on your device even after
you’ve turned it off. Additionally, the cookies on our websites fall into three categories: (1) Essential
Cookies, (2) Functional Cookies, (3) Analytics Cookies, and (4) Advertising Cookies. To learn more about
each category of cookie, you can visit our cookie consent tool by clicking on the “Preferences” link on
the bottom right of the Benchling website you are visiting.
How Benchling uses Cookie Data
We use Cookie Data to understand how you are using the Sites and which pages and features of the website
are most popular. This information ensures our Sites are able to operate and helps us understand how we
can improve our Sites and Services, track performance of our advertisements, and better market to you.
We may also collect publicly available information about you that we have gathered through services like
LinkedIn. We use this information to help understand our customer base better and to reach out to
Benchling also uses web beacons to gather data about your use of our Site and how you interact with emails
we have sent to you. Web beacons are clear electronic images that can recognize certain types of data on
your computer, like when you view a particular website tied to the web beacon, and a description of a
website tied to the web beacon. Additionally, we may put web beacons in marketing emails that notify us
when you click on a link in the email that directs you to a Benchling website. We use web beacons to
operate and improve our Sites, Services and email communications to you.
How to control and delete cookies
Transcend Consent Tool. Benchling uses “Transcend” as our cookie consent tool, which
you can utilize to customize your cookie preferences. When you visit our Sites for the first time, a
cookie consent banner will pop up and ask you to customize your cookie preferences. If you decide to
change your preferences at a later date, you can easily do so by clicking on the “Preferences” link on
the bottom right of the Site you are visiting. Please note that Required Cookies cannot be disabled and
if you decide to opt-out of Functional Cookies, certain functionality of our websites or your account
may be impacted.
Using Your Browser. In addition to using our Transcend Cookie Consent tool, you can use
your browser settings to opt out of Functional Cookies and Advertising & Analytics Cookies. For more
information on how to do that, click here. To manage privacy
and storage settings for flash cookies, click
Do Not Track. Some browsers allow a “do not track” (DNT) setting that requests that a
web application disable its tracking of an individual user. When you choose to turn on the DNT setting
in your browser, your browser will send a special signal to websites, analytics companies, ad networks,
plug-in providers, and other web services you encounter while browsing and stop tracking your activity.
To set up DNT, you can visit the All About DNT page. If you do
choose to set up DNT, we will automatically turn off all non-required cookies on Benchling’s websites
for you. Please note that this may impact the functionality of our websites or your account.
Global Privacy Control. Global Privacy Control (GPC) is a technical specification that
you can use to inform websites of your privacy preferences in regard to ad trackers. To set up GPC, you
can visit the Global Privacy Control page. If you
do choose to set up GPC, we will automatically turn off all non-required cookies on Benchling’s websites
for you. Please note that this may impact the functionality of our Sites and Services.
Opting out of Advertising & Analytics Cookies. To learn more about how to opt out of
targeting and advertising cookies, you can go to the
Your Online Choices page, the
Network Advertising Initiative page, and the
Digital Advertising Alliance’s Consumer Choice
page. These opt-out tools are provided by third parties, not Benchling. We do not control or operate
these tools or the choices that advertisers and others provide through these tools.
How we use your Personal Information
This section describes the purpose for which your Personal Information is processed by Benchling, and
where required in certain regions such as Europe, also the legal basis for that processing.
Providing the Services: We use Account Data,
Third Party Data and Feedback Data to operate and provide our Services
and Sites and to tailor our Services and Sites to your needs and preferences to perform our contract
with you. Where we have not entered into a contract with you, we process your personal information in
reliance on our legitimate interests in operating and improving our internal operations, systems,
Services and Sites, and to provide you with the Services and Sites you access and request.
Sending administrative communications: We may use Account Data to send
you information related to our Services such as confirmations, invoices, expiration and renewal notices,
technical notices, service updates, security alerts, and support, onboarding, and administrative
messages to perform our contract with you, or if we have not contracted directly with you, in reliance
on our legitimate interests in administering our Services.
Providing customer support: We use Account Data and
Feedback Data to troubleshoot and diagnose product problems, and provide other customer
care and support services, including to help us provide, improve, and secure the quality of our Services
and Sites, and to investigate security incidents in reliance on our legitimate interests.
Handling contact and user requests: If you fill out a web form or request support, if
you contact us by other means, including via a phone call, we use your Account Data to
perform our contract with you or if we do not have a contract directly with you, in reliance on our
legitimate interests in fulfilling your requests and communicating with you.
Improving and developing the Sites and Services: We use Account Data,
Cookie Data and Usage Data to improve the Sites and Services in
reliance on our legitimate interests in developing and improving our Sites and Services, or where
required, with your consent. For example, this data can tell us how often users use a particular feature
of the Services, and we can use that knowledge to optimize the Services for as many users as possible.
Sending marketing communications: We use Account Data,
Cookie Data, Usage Data, certain Third Party Data and
Contact Data to reach out to you about other Services we think might be of interest to you or when you
ask to be contacted by us (for example in relation to a demo or event). This may include information
about our Services or events as necessary for our legitimate interest in conducting marketing, or to the
extent you have provided your prior consent. Please see the
"How to Make Choices about your Personal Information"
section, below, to learn how you can control the processing of your personal information by Benchling
for marketing purposes.
Enterprise Account assistance: If you are part of an Enterprise Account, we may send
some elements of Usage Data to the administrator of your account or to other
individuals at your institution who make decisions about how the Services are used by your institution.
This information allows your institution to make decisions about things like purchasing more licenses or
what additional modules or features to include in the Services based on usage patterns. Please note that
we will never send your geo-location data to your institution.
Securing the Services: We process Account Data and
Cookie Data by tracking use of our Sites and Services for the purposes of maintaining
the safety and security of our Sites and Services, including verifying accounts and activity,
investigating suspicious activity, and enforcing our terms and policies, in reliance on our legitimate
interest in promoting the safety and security of our Sites and Services, systems and applications and in
protecting our rights and the rights of others.
Displaying advertising and relevant offers: We may use Cookie Data we
collect through our interactions with you to advertise to you and provide personalized information about
us on and off our Sites, and to provide other personalized content based on your activities and
interests to the extent it is necessary for our legitimate interest in advertising our Services, or
where necessary, to the extent that you have provided your prior consent. Please see the "Your Privacy
Rights" section below to learn how you can control the processing of your personal information by
Benchling for personalized advertising. For these purposes, we may link or combine information about you
with Third Party Data, to help understand your needs and provide you with better and
more personalized service or content
Complying with legal obligations: We may process any of your Personal Information when
cooperating with public and government authorities, courts or regulators in accordance with our legal
obligations under applicable laws, to the extent this requires the processing or disclosure of Personal
Information to protect our rights, or is necessary for our legitimate interest in protecting against
misuse or abuse of our Sites and Services, protecting personal property or safety, pursuing remedies
available to us and limiting our damages, complying with judicial proceedings, court orders or legal
processes, or to respond to lawful requests.
For contacting our vendors, business partners and visitors: We may use
for other legitimate business purposes in reliance on our legitimate interests, such as to update,
expand, and analyze our records, identify and contract with new vendors and business partners and to
expand our business activities. We may also process it to register visitors to our offices and to manage
non-disclosure agreements that visitors may be required to sign, to the extent such processing is
necessary for our legitimate interest in protecting our offices and our confidential information against
How long Benchling stores your Personal Information
Benchling will store the Personal Information we collect about you for no longer than necessary for the
purposes in which it was collected. The criteria used to determine the period for which we store Personal
Information varies depending on the legal basis under which we process that Personal Information:
Legitimate Interests. Where we are processing Personal Information based on our
legitimate interests, we generally will retain such information for a reasonable period of time based on
the particular interest, taking into account the fundamental interests and the rights and freedoms of
Consent. Where we are processing Personal Information based on your consent, we will
retain the information until you withdraw your consent.
Perform a Contract. Where we are processing Personal Information based on a contract
with you, we generally will retain the information for the duration of the contract plus some additional
limited period of time that is necessary to comply with law or that represents the statute of
limitations for legal claims that could arise from the contractual relationship.
Legal Obligation. Where we are processing Personal Information based on a legal
obligation, we generally will retain the information for the period of time necessary to fulfill the
We may need to apply a “legal hold” that retains information beyond our typical retention period where we
face threat of legal claim. In that case, we will retain the information until the hold is removed, which
typically means the claim or threat of claim has been resolved.
In all cases, in addition to the purposes and legal bases, we consider the amount, nature and sensitivity
of the Personal Information, as well as the potential risk of harm from unauthorized use or disclosure of
your Personal Information.
How Benchling shares Personal Information
In order to provide our Services, deliver our Sites and conduct our activities described in this Privacy
Policy, we may share your Personal Information with the following third parties:
Other Users of the Services. Certain user profile information, including your name,
generalized location (city & state), and any video, or image or that you choose to upload to the
Services, may be displayed to other users to facilitate user interaction within the Services or address
your request for our Services. Please remember that any content you upload to your public user profile,
along with any Personal Information or content that you voluntarily disclose online in a manner other
users can view (on discussion boards, in messages and chat areas, etc.) becomes publicly available, and
can be collected and used by anyone.
Third-party service providers or consultants. We employ other companies and people to
perform tasks on our behalf and need to share information about you with them in order to provide the
Services to you; for example, we may use cloud infrastructure providers, data analytics vendors,
consumer data platform, and IT and security vendors to host and operate the Services. Unless we tell you
differently, our service providers do not have the right to use the Personal Information we share with
them beyond what is necessary to assist us and in accordance with applicable law.
Compliance with legal obligations. We may disclose your Personal Information to a third
party if: (i) we reasonable believe that disclosure is compelled by applicable law, regulation, legal
process, or a government request, (ii) to enforce our agreements and policies, (iii) to protect the
security or integrity of our Services, or (iv) to protect ourselves, out other customers, or the public
from hard and/or illegal activities. If we are required by law to disclose your Personal Information, we
will notify you of the disclosure requirement, unless we are prohibited to do so by law. Please note
that we will object to requests we do not believe were issued properly.
Business Transfers. If we go through a corporate sale, merger, reorganization,
dissolution or similar event, data we gather from you may be part of the assets transferred or shared in
connection with the due diligence for any such transaction.
Aggregated or de-Identified data. We may de-identify Personal Information about you so
that you are not identified as an individual, and provide that information to our partners. We may also
provide aggregate Usage Data to our partners (or allow partners to collect such information from you),
who may use such information to understand how often and in what ways people use our Sites and Services,
so that they, too, can provide you with an optimal online experience.
How to make choices about your Personal Information
You have the following self-service options and other ways to reach out to us to make choices about how
your Personal Information is processed:
Accessing, amending and deleting your Account Data. Through your account settings, you
may access, and, in some cases, edit or delete the Personal Information that you have provided to us.
Please note that the information you can view, update and delete may change as the Services are updated.
If you have any questions about viewing or updating your Personal Information, please contact us at
Deletion. You can request that we delete your data by clicking
here. However, if you have collaborated on
projects with other users or if your account is associated with an Enterprise Account, some of your
Personal Information may not be deletable, depending on how you have contributed to a project or group.
Obtaining a copy of your data. You may request a copy of your data by clicking
Opt-out of marketing communications. You can opt-out of receiving marketing
communications from us at any time by clicking the “unsubscribe” link at the bottom of any marketing
email you receive from us or by emailing us at
firstname.lastname@example.org. You may continue to receive
service-related and other non-marketing emails.
Cookies and tracking technologies. To learn how you can take control and delete cookies
and other tracking technologies when you visit our Sites, please see the next section “Cookies and
Depending on the region you are located and how you interact with Benchling, you may have additional
rights such as:
Withdrawal of consent: If we are processing your Personal Information based on your
consent (as indicated at the time of collection of such data), you have the right to withdraw your
consent at any time. The withdrawal of consent does not affect the processing of your Personal
Information carried out with your consent prior to its withdrawal.
Portability: You can ask for a copy of your Personal Information in a structured,
commonly used and machine-readable format. You can also request that we transmit it to another
Objection: You can contact us to let us know that you object to the further use or
disclosure of your Personal Information for certain purposes, such as for direct marketing purposes.
Restriction of processing: You can ask us to restrict further processing of your
Right to file a complaint: You have the right to lodge a complaint about Benchling's
practices with respect to your Personal Data with the data protection regulator.
We respond to all requests we receive from individuals wishing to exercise their data protection rights in
accordance with applicable data protection laws. In some scenarios we may need to verify your identity to
protect your Personal Information.
International Data Transfers
Benchling primarily operates in the United States, so by accessing the Services or visiting our Sites,
your Personal Information may be transferred to, stored, or processed in the United States and maintained
on computers or servers located outside of your state, province, country, or other jurisdiction where the
privacy laws may not be as protective as those in your jurisdiction.
However, we take appropriate safeguards to ensure that your Personal Information remains protected in
European Economic Area, United Kingdom or Switzerland these safeguards include transferring your
information to a country that the relevant authorities have determined provide an adequate level of
protection for personal information, or by implementing Standard Contractual Clauses with our customers,
third party service providers and partners. You can learn more about Benchling’s technical and
While Benchling does not rely on Privacy Shield for cross-border data transfers, we continue to comply
with the framework as a matter of good practice, including its dispute resolution process.
Benchling has been certified with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield
Framework set forth by the U.S. Department of Commerce regarding the collection and use of Personal
Information transferred from the EEA, UK and/or Switzerland to the United States, respectively. Benchling
has certified that it adheres to the Privacy Shield principles of notice, choice, onward transfer,
security, data integrity, access and enforcement for such Personal Information. To learn more about the
Privacy Shield, view a list of entities who have current certification under Privacy Shield, or to view
Benchling’s certification, please visit
http://www.privacyshield.gov/list. As required under the
principles, when Benchling receives Personal Information under the Privacy Shield and then transfers it to
a third-party service provider acting as an agent on Benchling’s behalf, Benchling has certain liability
under Privacy Shield if both (i) the agent processing the information in a manner inconsistent with the
Privacy Shield and (ii) Benchling is responsible for the event giving rise to the damage.
If you have any questions or concerns about Benchling’s privacy practices, please contact us at the
addresses listed below in the section titled “Contact Us.” If you have any
unresolved Privacy Shield-related concerns, you may also resolve it through JAMS, an alternative dispute
resolution provider. You can visit
for more information or to file a complaint, at no cost to you. Under certain conditions, you may also be
entitled to invoke binding arbitration for complaints not resolved by other means.
Collection and Use of Personal Information
We collect Personal Information from and about you for a variety of purposes, as described in the sections
above “What Personal Information Does Benchling Collect”. In the last twelve months, we have collected the
following categories of Personal Information:
Identifiers, such as your name, address, phone number, email address, or other similar identifiers;
- California customer records, such as payment information;
- Commercial information, such as records of services purchased, obtained or considered;
- Internet/Network information, such as device information, logs and analytics data;
Geolocation data, such as approximate location data generated based on your IP address or other
information (please note that we do not collect precise geo-location data);
Professional/Employment Information, such as the business or organization you represent, your title with
that business or organization and information relating to your role with the business or organization,
job application information and other details contained in your resume; and
Inferences about your interests and preferences, generated from your use of our Sites and/or Services.
We collect this information directly from you, from your browser or device when you visit our Sites, or
from third parties that you permit to share information with us.
Disclosure of Personal Information
We share Personal Information with third parties for business purposes. The categories of third parties to
whom we disclose your Personal Information for a business purpose include: (i) other affiliates in our
family of companies; (ii) our service providers and advisors; (iii) advertising and analytics providers;
(vii) social networks.
Right to Opt-Out of Sale of Personal Information
Like many providers of online services, Benchling relies on advertising cookies to support the operation
and development of our Sites. Under the California Consumer Privacy Act, this type of sharing of data may
constitute a “sale” of data. You can opt out of the “sale” of your Personal Information using our Cookie
Consent Manager. Please see the section titled
“Cookies and tracking technologies” above to understand how
to do this.
Your California Privacy Rights
If you are a California resident, you may be able to exercise the following rights (subject to certain
limitations at law):
The Right to Know any or all of the following information relating to your Personal
Information we have collected and disclosed in the last 12 months, upon verification of your identity:
- The specific pieces of Personal Information we have collected about you;
- The categories of Personal Information we have collected about you;
- The categories of sources of the Personal Information;
The categories of Personal Information that we have disclosed to third parties for a business purpose,
and the categories of recipients to whom this information was disclosed;
The categories of Personal Information we have sold and the categories of third parties to whom the
information was sold; and
- The business or commercial purposes for collecting or selling the Personal Information.
The Right to Request Deletion of Personal Information we have collected from you,
subject to certain exceptions.
The Right to Opt Out of Personal Information Sales to third parties now or in the
You also have the right to be free of discrimination for exercising these rights. However, please note
that if the exercise of these rights limits our ability to process Personal Information (such as in the
case of a deletion request), we may no longer be able to provide you with the Services or engage with you
in the same manner.
How to Exercise your California Privacy Rights
You may submit a request to exercise your California Privacy Rights by emailing us at
email@example.com or by clicking
here. To fulfill your request, we will need to
verify your identity and possibly ask for additional information and documents.
Only you, or someone legally authorized to act on your behalf, may make a request related to Personal
Information collected about you. To designate an authorized agent, the authorized agent must provide
sufficient information that allows us to reasonably verify that they have been authorized by you to act on
Information from Children
We do not knowingly collect or solicit Personal Information from anyone under the age of 16. If you are
under 16, please do not attempt to register for the Services or send any information about yourself to us.
If we learn that we have collected Personal Information from a child under age 16, we will delete that
information as quickly as possible. If you believe that a child under 16 may have provided us Personal
Information, please contact us at firstname.lastname@example.org.
Benchling security information
Benchling employs technical, organizational and physical safeguards designed to protect the Personal
Information we collect. However, security risk is inherent in all internet and information technologies
and we cannot guarantee the absolute security of your Personal Information.
You should take steps to protect against unauthorized access to your password, phone, and computer by,
among other things, signing off after using a shared computer, choosing a complex password that nobody
else knows or can easily guess, and keeping your login credentials private and secure.
Please note that we may collect and use your Personal Information to detect, prevent, or investigate
security incidents, fraud, or abuse and misuse of our platform and services.
680 Folsom St., Floor 8
San Francisco, CA, 94107
Designated Representative & Contact Information:
Individuals and data protection supervisory authorities in the EEA and the UK may contact our data
available at https://benchling.com/privacy with the date
indicating when it was last updated. These changes might be minor, such as updating an address or fixing a
typo, or they may be material, such as changes that affect your rights. If we make material changes to
website, by sending you an email, and/or by some other means as required by applicable law.